privacy policy

Definitions

In this privacy policy the following terms are used:

cinvio” indicates cinvio bv;
Services” indicates the services offered on the cinvio platform;
Partners” indicates those services providers offering services on the cinvio platform;
Information” indicates the information concerning the visitors of this website and the users of the cinvio platform, as described in Belgian legislation, article 4 (“Wet van 8 december 1992 tot bescherming van de persoonlijke levensfeer ten opzichte van de verwerking van persoonsgegevens”);
We” or “us” indicates the company: cinvio bv – Generaal De Wittelaan 9/2, BE-2800 Mechelen, email address: hello@cinvio.com, V.A.T.: BE 0737.602.351;
Products” indicates the services and products mentioned on this website and the cinvio platform;
Website” indicates the websites located at cinvio www.cinvio.com and app.cinvio.com or any other URL that leads to the same content.

Introduction

cinvio strives to offer the highest possible standard of service to its customers. To be able to guarantee this quality, cinvio needs to collect certain information about you. In this respect, Hakka NV commits itself to protect your privacy and to follow the guidelines from the Law issued on December 8, 1992 (“Wet van 8 december 1992 tot bescherming van de persoonlijke levensfeer ten opzichte van de verwerking van persoonsgegevens”) and GDPR.

Your permission

By using this website you agree with these privacy conditions and the way information can be collected and used by cinvio, as with the possible transfer of this information, as described below. We are allowed to change these conditions in the future. In that case we will announce the changed conditions on the website.

Collecting information

When you register, we need to collect certain information to complete the registration. This information will be part of a permanent file regarding your transactions with cinvio. This file contains primarily following data: first name, last name, address, VAT number, email address, phone number. It is possible that – when sending us an email – we will request certain information from you in order to be able to respond quickly and correctly to your questions, or to verify the data of your permanent file. This information may be included in our permanent file concerning you. When contacting us, via whichever means, it is possible that we, if necessary, include certain remarks with respect to this contact in your permanent file. This allows us to offer a better service to our customer.

Usage and transfer of information

You agree that we and carefully selected others can contact you from time to time using email, telephone, SMS or MMS regarding products or services that we believe could be of interest to you. You agree that cinvio may send you emails and newsletters from time to time with following contents: information about cinvio updates and services. At any time, you have the right to ask cinvio to stop sending these emails and newsletters.

You agree that cinvio uses this information for the following purposes:
– handle your orders and requests, managing bills and invoices, processing invoices of service providers, managing questions, requests or complaints, legal procedures or any other administrative or commercial activity;
– conduct market research to inform you about our products and our partners’ services, new features or improvements of products or services, special offers, discounts and prices that cinvio’s partners deem relevant;
– give information according to legal, administrative or regulatory rules applying to cinvio or relating to legal disputes, fraud, criminal acts or the prosecution of (alleged) forgers or relating to credit requests coming from the User.

Performing activities relating to the management of cinvio like staff training, quality control, network management, testing and maintaining computers and other systems and relating the transfer of a part of cinvio. Private information will be used exclusivity for business purposes and will not be used for direct marketing purposes.

Right to access

On request and without any additional costs, you have the right to oppose the use of your private information. You can inform us of this by sending a letter to the address below or by sending an email to support@cinvio.com. You have the right to access your personal information for free, and the right to correct it. Please contact us via support@cinvio.com if you wish to verify, change or alter your data.

cinvio bv
Generaal De Wittelaan 9/2,
2800 Mechelen
Belgium